In this Light Lunch the Institute's Marketing and Communications Lead, Sophie Prebble chats with Paul Styles, Styles Project Management, and Nick Gifford, Allied Concrete.

The pair discuss:

- The importance of being honest, fair, and setting clear expectations when dealing with clients and customers.

- How we communicate with colleagues, clients, and the public matters. Speak slowly, use understandable words, and think before reacting.

- There are lessons to be learned from every manager and mentor. Use both the positive and negative lessons to shape your own leadership style.

Also watch to hear about Paul's celebrity client and Nick's exciting new product.