Five tips to make client complaints disappear
Posted on Friday 02 December, 2022
ADVICE
Client complaints, I don't want them, heck nobody does. I recently read an article in Carters Tradie Leader magazine that tackled this very issue. To recap, here are author Daniel Fitzpatrick's five tips that'll have those client complaints set sail for good.
- Invest in your onboarding (and win back your time).
Create a brief "how we work" guide, setting out your standards from the outset and something you can go through with every new client. ....
